Shipping Policy

 

Thank you for visiting and shopping at www.emour.co.za (Emour shop).

Shipment processing time

  • All orders are processed within 2-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Policy

 

Shipment confirmation & Order tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages, exchange and refunds

  • We do not except exchanges of products, however if you are not satisfied with the product, you may return it to us withing 5 working day.
  • If any product is received in a damaged state, proof (picture or video) is required to be sent on the day of delivery. Pictures/video to be sent to 065 9933 614 or info@emour.co.za. “We urge customers to inspect the product on arrival”.
  • Returning product must be in its original, sealed and undamaged packaging, unless otherwise.
  • Shipping for returning product is payable by the customer.
  • Refund will be processed on the bases that the above procedure was followed, and initial shipping costs are non-refundable.
  • Failure to comply to procedure will result in declining of refund or replacement.

 

Shipping rates & delivery estimates

  • Emour Pty Ltd is currently shipping only in South Africa, all orders of R599 and more are offered FREE shipping anywhere in the country.
  • Orders less that R599 are shipped at a fee payable by the customer, please select the right location when checking out.
  • Tracking number and link will be provided via email.
  • Please allow 2 to 3 working days for orders to be delivered to major cities and 3 to 5 working days for outlaying areas.
  • Delivery delays can occasionally occur.